You can contact Zales by calling 1‐800‐311‐5393. Their Guest Services Contact Center hours are Monday through Friday, 7:00 AM–10:00 PM CT, Saturday and Sunday, 8:00 AM–10:00 PM CT.
Live chat currently unavailable. Their Guest Services live chat hours are 11AM–8PM CST, seven days a week. Chat is subject to Agent availability.
Questions about your Zales credit card account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY 1-888-819-1918) or use their automated service 24 hours a day.