How to Contact Zales?

Related FAQ

• Does Zales Delivery to My Door?

  Receive your purchase without leaving the comfort of your own home. Your order will be shipped directly to your door. For your protection, orders of $1,000 or more require a signature upon delivery, regardless of any signature waiver on file. UPS® will attempt to deliver 3 busi…

• What's the Gift Card Product Details?

  A gift card cannot be used to purchase another gift card. If the amount of your gift card does not cover the total purchase amount, you will need to pay for the remainder of the purchase with an additional form of payment. If the amount of your gift card is for more than the to…

• How to Return By Mail?

  If there is damage to an item upon delivery, call the contact center immediately at 1-800-311-5393 for assistance. Please read the information on your original packing slip. Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the pa…

• What's the Returns and Exchange Policy Of Zales?

  Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in origin…

• What the In Store Services Include?

  During its lifetime, almost all jewelry will need some sort of service. Zales offers a variety of services and programs designed to protect your jewelry investment. These include the Lifetime Diamond Commitment, available on any purchase of covered diamond jewelry, and the in-s…