How to Return an Item At Costco?

Products purchased at a Costco location need to be returned at the returns counter at any Costco warehouse.

Items ordered online can be returned at any Costco warehouse -or- you can initiate a return through Costco.com.

Related FAQ

  • How Can I Return My Contact Lens Order?

    If you are not completely satisfied with your Costco.com contact lens order, simply return your order to the Optical Department of any Costco location. There’s no need to wait in the general returns line at the warehouse.  If you are unable to return your online order at o…

  • What is Costco's Major Appliance Return Policy?

    Effective Jan. 5, 2016, major appliances have been added to the Costco Concierge Services program as a new benefit of Costco membership.  With this change, the manufacturer's warranty on major appliances extends to two years. Costco Concierge Services also offers free warr…

  • How are Freight Returns Handled?

    If your item was delivered by a freight carrier, it will be picked up the same way it was delivered (Curbside, Threshold, or White Glove). There are a few exceptions, however: freight pickup does not include Special Order Kiosk, Custom Installed Programs, or Costco Warehouse Sp…

  • What are Costco's Holiday Closures?

    The U.S. warehouses are closed on the following holidays:  New Year’s Day Easter Memorial Day Independence Day Labor Day Thanksgiving Christmas

  • Why Was My Credit Card Charged Twice for My Costco.com Order?

    Credit CardsYour credit card will be charged only after your item ships. When your order contains more than one item, Costco.com will charge your card for each item individually after it ships. Since shipping times vary by item, your credit card statement may reflect individual…

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