If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original unworn condition to be accepted for returns/exchange (unless defective). Beyond 30 days, the products are guaranteed against defects and workmanship.
Enclosed in every order is:
If you did not receive a Merchandise Return Form with your order, please print, fill out, and return this Return Form (Acrobat PDF) for your return/exchange.
Returns and exchanges are free if the UPS Pre-Paid Return Sticker provided is used.
Please note that on all exchange requests you will be refunded for the item you return and then charged for the new item when it ships out to you.
We will process your return/exchange 1-2 days after it is received at our warehouse. You will receive an email from Sofft Shoe to confirm the receipt and processing of your return. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account.
If you have any questions, please contact them at 888.718.6898 or via email at [email protected]