How Will I Know That My Order Was Received?

Related FAQ

• How Can I Review My Orders?

  Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with Kérastase and will include order numbers and confir…

• I Noticed Kérastase is Sold At My Local Drugstore. Is This Okay to Buy?

  Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. Contaminated or counterfeit products could cause irritation or even infection. If you buy products in a supermarket, drugstore or any other outlet other than this websi…

• Does Kérastase Test On Animals?

  Kerastase is happy to confirm that the L'Oréal group of companies, which includes Lancôme, Redken, Garnier, Ralph Lauren, Giorgio Armani, Biotherm, Kérastase, and Vichy, as well as L'Oréal, has carried out no animal testing since 1989 on the entire range of its products. This d…

• What is Your Exchange and Return Policy?

  If you are unsatisfied with a product, you may exchange or return it within 30 days of purchase with your original receipt. Kerastase cannot accept returns on overly used products. Shipping and handling are not included in refunds.

• Can I Purchase Salon Size Products?

  Salon size Kérastase products are for professional use in salon only and are not for retail sale.