How Will I Know You Received My Order and When Will Payment Be Deducted?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at the time of shipment. In the rare instance that any of the items you have ordered are not available, you will receive an email from the Customer Service team and will only charge your credit card for the value of the items in stock.

Related FAQ

  • How Do I Create a Wish List on Rucoline?

    To create a ‘Wish List’ you will need to be registered and signed in. When browsing, use 'Add to Wish List' on the product page and items will automatically move into your Wish List, which can be found at the top right of the navigation bar ('heart' symbol). Click on the produc…

  • Can I Track My Order On Rucoline?

    Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'.

  • Which Countries Does Rucoline Ship To?

    Rucoline does worldwide shipping. You can find more details on Shipping Information section.

  • Does the Rucoline Online Store Deliver to Post Office Boxes Or Freight Forwarding Addresses?

    Please note that Rucoline is unable to deliver to Post Office Boxes, use General Delivery or deliver to freight forwarding addresses.

  • How Do I Change My Currency?

    If you are shipping to the following countries your order will be charged on their respective currency. For all other destinations, you will be charged in Euros.United States: US DollarsCanada: US DollarsUnited Kingdom: British PoundsChina: CNYSwitzerland: CHFHong Kong: Hong Ko…

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