How Will You Know Where and How to Send My Physical Product?

Related FAQ

• What is Acer's Return Policy for Software Purchase?

  Acer will not accept return and/or exchanges on purchased software. All accepted SOFTWARE ORDERS ARE FINAL, NON-CANCELABLE, AND NON-REFUNDABLE.

• Can I Change My Shipping Method?

  Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the Acer fulfillment facility when they are submitted and our system can no longer retrieve or change them.

• When Will My Backorder Ship?

  Although Acer tries to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged unt…

• Why is My Credit Card Being Rejected?

  There are many possible reasons for a credit card not being accepted:The card is expired. You have reached or exceeded your credit limit.You have exceeded your daily charge limit.A computer at either end of the transaction is having technical problems.

• Has My Order Shipped?

  It may take 1-2 business days to process an order. If you have an account set up with Acer Store, you can look up your order and see the shipping status from your account.