How Will You Know Where and How to Send My Physical Product?

Related FAQ

• How Do I Request a Return Of a Physical Product?

  You must contact Acer to receive a return merchandise authorization (RMA) before returning your product. Product arriving without an authorized RMA will not receive credit. All merchandise without an authorized RMA will be returned to the customer.

• When Will My Backorder Ship?

  Although Acer tries to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged unt…

• When Will My Credit Appear On My Credit Card?

  Your refund credit will appear on your card 5 - 7 business days after we receive the product or your completed letter of destruction (ELOD or LOD).

• Can I Change My Shipping Address?

  You cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the Acer fulfillment facility when they are submitted and the system can no longer retrieve or change them. If your shipment is not successfully delivered…

• Has My Order Shipped?

  It may take 1-2 business days to process an order. If you have an account set up with Acer Store, you can look up your order and see the shipping status from your account.