I Am Not At Home During the Day. Can I Have My Order Delivered to Another Address?

Related FAQ

• Has My Order Been Dispatched Already?

  When your order is dispatched Alpinetrek will send you an email confirming the shipment of your order along with a tracking link for your parcel. Orders are usually dispatched on the same day, provided your order and payment was received before 1 pm (UK time) Monday to Thursday…

• How Do I Get My Money Back If I Return Something? When Will I Get the Money Back for Returned Goods?

  You will receive your refund within 7 days from when we receive your returned items.

• Will the Item I Want Be Restocked? How Can I Find Out When the Item Will Be Available Again?

  You can set up a product alert in the shop. Simply select the model you want on the product page (e.g. the colour and size you need) and then click the "Currently not available (set up notification)" button.You will receive an email from us as soon as the item is in stock again…

• Is the Item Available In a Specific Colour/size?

  You can see in the online shop if an item is currently available. For each colour and size selection Alpinetrek shows you which models are in stock right now. Simply select the one you want.

• What is the Card Verification Code for Payments By Credit/debit Card?

  The card verification number is on the back of your credit/debit card in the signature field.