I Asked for an eReceipt But Did Not Receive One. What Can I Do?

If there is a system issue, the eReceipt will be sent as soon as it is resolved. LOFT Outlet also recommend that you check your email spam folder. If the eReceipt is there, add LOFT Outlet to your address book to ensure they always arrive to your inbox. Please note: at this time, eReceipts cannot be re-sent.

Related FAQ

  • Can I Exchange My Order Through Phones?

    If you find an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is call LOFT Outlet at 1-833-845-4439. LOFT Outlet will quickly make an exchange - charging your preferred credit card, but waiving standard ground shipping …

  • Which Payment Options Do LOFT Outlet Accept?

    LOFT Outlet offers you the convenience of numerous payment options, including the LOVELOFT or Ann Taylor Card, LOFT Outlet, LOFT, Ann Taylor, Ann Taylor Factory or Lou & Grey E-Gift Certificate or Gift Card or any one of the following major credit cards: American Express, M…

  • What is the Pricing Policy Of Loft Outlet?

    “Original” or “Ticket” prices are our offering prices that appear on our ticket. This means LOFT Outlet offered the merchandise in stores or on loftoutlet.com at those prices; however, LOFT Outlet may not have sold the item at that price. The savings LOFT Outlet show on their r…

  • Can I Use My eReceipt for a Return Or Exchange?

    Yes. You can bring in a printed copy of your eReceipt, or pull it up on your smartphone or tablet.

  • Can I Get a Paper Receipt and an eReceipt?

    Yes - for applicable transactions, you will have the option of receiving a paper receipt, an eReceipt or both.

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