I Bought an Item From a Retail Store Which is Faulty, What Should I Do?

Related FAQ

• Do I Have to Pay to Return an Item?

  Returns are free if you live in the UK (unless you use a signed-for postal service for peace of mind, in which case you'll need to cover the extra cost). If you live outside the UK, you’ll need to pay for shipping (although Kickers will reimburse you in the event of a faulty it…

• I Have Not Received an Order Acknowledgement Email, Why Might This Be?

  You should receive confirmation within a few minutes, however it can take slightly longer at peak times. Also, you may wish to check your spam mail folder. If you have provided an incorrect email address Kickers are unable to change this once the order has been placed.

• I Ordered My Items From the Website. Can I Return Them to a Retail Store?

  Unfortunately you will need to return the item directly to Kickers. Your rights are against company that has sold you the product. Please use the returns form that is on the reverse of your delivery note.

• Can I Order Two Of the Same Item In Different Sizes?

  Yes, this can be done. Using their free returns label (UK customers only) you can return the item(s) you don't need at no extra cost.

• The Item I Would Like to Exchange for is a Different Price. Can I Still Request an Exchange?

  Kickers can only process an exchange for an item that is the same value or less to the one you are returning. If the exchange item is of a lesser value, Kickers will refund any price difference. Unfortunately they are unable to exchange an item for one that is more expensive. I…