I Can See That the Status Of My Order Shows "delivered", But I Have Not Received My Parcel. What Can I Do?

Below are some steps and suggestions on how you can solve this issue:

  • Check if the shipping address of your order is correct;
  • Ask your neighbors, relatives or friends if they have received the parcel on your behalf;
  • Request an official document from your local post office in which they clearly state what happened to your parcel and all the details they have. We will refund you or send you a replacement after receiving a copy of this document;

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