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Related FAQ

• What is the Cancellation Policy Of Birchbox?

  Monthly Rebillable Subscriptions can be canceled at any time in your Account Settings beneath the “Subscriptions” heading. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle.  3, 6 or 12-Month Rebillable Subscri…

• My Order Won’t Go Through! Why?

  If you’re having trouble submitting your order, try these tips:  Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-e…

• I Have Multiple Charges On My Statement, But I Only Placed One Order, Why?

  If you attempted to place your order more than once, all attempts will show on your statement as pending charges. All declined charges will fall off of your statement within 3-5 business days — the funds were not withdrawn as the charge(s) was not successful. Ultimately, you’ll…

• How Do I Spend Birchbox Loyalty Points?

  Birchbox Loyalty Points can be redeemed toward orders in the Shop at any time. 10 Points = $1 to spend.  Your Birchbox Loyalty Points will be available as a payment method at checkout—just click into Payment Details beneath Shipping Method and indicate that you'd like you …

• When Will My Box Ship?

  Expect your favorite piece of mail—your box!—to ship by the 10th of each month.  Birchbox will get started on your first box as soon as you subscribe, and it'll leave their warehouse within 10 business days. Want to keeps tabs on your box?  Birchbox will send you the …