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Related FAQ

• Why Was My Order Partially Shipped by Tomtop?

  There are three reasons why your order was partially shipped Tomtop has different warehouses, Tomtop will not combine them together and will ship from the correct warehouse separately. The items are overweight and need to ship in different packages. The item is out of prod…

• Why is My Order Still In the Processing Stage Several Days After Order Completion?

  If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. Tomtop usually need 2-5 days to restock these items. If you still have concerns about your order, please contact Tomtop to check for you directly via …

• Is Shipping Included In the Prices?

  If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world. For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every pr…

• My Order Wasn't Shipped 7 Days After Payment, Why?

  Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact Tomtop via Live Chat or email to wholesale@tomtop.com.

• How Do I Cancel My Tomtop Order?

  If the order payment status is “Pending”, you can contact Tomtop to help you to change it to “Canceled” If the order has already been paid but is not shipped out yet, you can contact Tomtop to cancel the order and get a full refund. If the order has already been sent out, …