I Can’t Find My Order In My Order History.

You may have checked out as a Guest and created an account afterwards. In this case, the order will unfortunately not show in your account. If you have received an order confirmation number -- and provided an email address -- you will receive email updates on the status of your order. If you have not received an order number, please contact our Customer Service team, as your order may have been declined.

Related FAQ

  • How Do I Subscribe/unsubscribe to the Dr Martens Newsletter?

    You can subscribe to our newsletter by submitting your email address in the “SIGN UP FOR NEWSLETTER” section at the bottom of our homepage or, by using the homepage pop-up that will appear when you enter the site for the first time. Alternatively you can select to receive "News…

  • How Can I Change My Account Information?

    You can change your account information by clicking on SIGN IN / REGISTER at the top right of the homepage and entering your login information. You can update your:Email addressAccount namePasswordBilling / shipping informationAll changes will be saved and applied to your futur…

  • I Don’t Remember My Password. What Do I Do?

    You can use the Forgotten Password form on our SIGN IN / REGISTER page. Enter your email address and click “send email”; Dr. Martens will send you an email with a link so that you can reset your password. This link will expire after 30 minutes.If you are still unable to access …

  • Does Dr. Martens Charge Tax?

    Yes, Dr. Martens does collect sales tax in some states. In general, state laws require internet retailers to collect sales tax on orders shipping to states in which they have a physical business presence. Dr. Martens AirWair USA LLC orders that are shipped to the following stat…

  • Are All Dr Martens Covered By a 'For Life' Guarantee?

    No, this only applies to our 'For Life' collection. The guarantee means that when they wear out we will repair or replace them - for life.For Life products come with a guarantee code and will have the For Life stamp on the sole.

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