I Can't Track My Order Using the Tracking Number Provided. What Can I Do?

Related FAQ

• How are Shipping Costs Calculated?

  Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it's best to check and compare which is most affordable and economical.

• Sometimes There is No Response After I Clicked a Button. Why?

  You might be using an internet browser that is not compatible with website. Please try again using Internet Explorer or Firefox. If you are accessing DD4 using Internet Explorer or Firefox, try deleting the cookies in your internet browser.

• How Do I Request Complaint From DD4.com?

  In the unfortunate event that buyer and supplier can’t reach an agreement during the 15-day Open Dispute time period, the buyer may escalate the dispute. Both "Contact Supplier"and "Open Dispute" are steps taken by the buyer to talk and negotiate with the supplier. The last ste…

• How Do I Pay for an Order?

  To pay for your order on DD4, follow the steps below:  Select the order and click the "Pay Now" button Choose your preferred payment method on the checkout page DD4 supports Visa, MasterCard, JCB, Western Union, and wire transfer via banks. To learn more about payme…

• How Do I Track My DD4 Order?

  After the supplier ships your order, a tracking number will appear. You can track your order on shipping company's website with the tracking number provided.   Note: It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes…