I Could Not Complete the Checkout Process. What Should I Do?

If you have correctly entered all your information and are unable to complete the checkout process, Carter's may need further information for Carter's security check. Please call at 877-333-0117 (toll free) or 762-232-1399 between 7am-12am EST daily (except holidays) to verify your information so that we can process your order.

Related FAQ

  • How Quickly Will My Order Be Processed?

    All Standard orders received before 12:00pm EST are processed within 2 business days of payment verification. Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time.All orders received before 12:00pm EST …

  • How Do I Place an Order from Carter's?

    Shopping at Carters.com | OshKosh.com | SkipHop.com is easy and secure! Placing an online order requires just a few steps:Select an item you would like to purchase, and then click the Add to Cart button from either the quick view or product detail page.You can then choose to co…

  • I Clicked On a Link to a Page, But Get a Page Not Found Message. What is Wrong?

    Most likely, nothing is wrong. All website pages are subject to change, so the URL may be outdated, or the link may be incorrect. Changes happen more frequently with product pages, as Carter's sells out of styles, update sales, and add new products. If you are searching for a s…

  • How Can I Pay for My Order?

    Carter's, Inc. accepts Visa, MasterCard, American Express, Discover/Novus, UnionPay and JCB charge cards as a form of payment at stores and online. PayPal and Visa Checkout may be used for online orders shipping within the United States. Online Only: Carter's current purchasing…

  • How Do I Find the Right Size? Do Products Run Small/large?

    Both Carter’s and OshKosh B’gosh clothing run true to size. To make sure you order the right size every time, please see Carter's Easy Sizing Charts for specifications that include height and weight parameters for each size.

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