I Didn't Receive a Full Refund On My Return. Why?

At Dermstore they work hard to get you your money fast, however in order to get returns processed quickly Dermstore does charge fees for packages that slow Dermstore down. There is a $15 service charge for refused packages. Also, shipping is non-refundable.

Related FAQ

  • Does DermStore Charge Sales Tax?

    Dermstore charges sales tax in every U.S. state except those that do not have a sales tax: Alaska Delaware Montana New Hampshire Oregon

  • Can I Use a Freight Forwarding to Ship My Package?

    Dermstore doesn't ship to freight forwarders or addresses outside the United States. DermStore will reserve the right to cancel all orders shipping to a freight forwarder.

  • Why Isn't My Promo Code Working?

    Promo codes can be specific to dates, products or minimum total amount. All promotional offers, emails and sales, including the Favorites 10% off discount cannot be combined with any other offer and excludes all sale items. If you are experiencing an error with your promo code …

  • How Can I Track My DermStore Order?

    DermStore will provide tracking information in your shipment confirmation email that is sent out once your item has been shipped. You can also view this information online in your account under "Track an Order" or on the Order Status Page.

  • What Does "Out Of Stock" Mean At DermStore?

    Out of Stock means Dermstore does not currently have inventory for the item. In most cases, the item has been ordered and is on its way to warehouse. The estimated time of arrival is often dependent on the manufacturer.

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