I Didn't Receive an Order Confirmation. Was My Order Placed?

Occasionally our email confirmations will be delivered to a spam or promotions folder. If it has not been delivered there, please call Customer Service at 800-211-5461 to confirm if your order was placed.

Related FAQ

  • Will a Certain Shoe Be Restocked?

    Clarks is always replenishing our inventory and adding new styles. Please check back often to make sure you do not miss out!

  • How Do I Reprint a Return Packing Slip Or Shipping Label?

    At the bottom of any page on our website, click on Order Lookup under the Help column. Enter your order number and shipping zip code, and click Submit. On the next page, click on Reprint Returns Documentation. From there you will be able to reprint your packing slip and return …

  • Will I Receive a Confirmation After Placing an Order?

    Clarks will send you two confirmation emails after placing an order. Your order confirmation will arrive shortly after you submit your order to notify you that your order has been received. Your shipping confirmation will arrive when your order has shipped and will include deta…

  • I Need My New Shoes Tomorrow for a Special Occasion - Can You Fast Track My Order?

    Yes, within the continental United States. If you choose the Next Day Delivery option, orders placed before 12:00pm EST Monday through Thursday will be shipped the same day and delivered the following day. Orders placed on Friday through Sunday will be shipped on the following …

  • How Long Before My Review is Posted?

    Reviews typically are posted within 72 hours of submission. Clarks will notify you via email when your review is live on the site, or if your review was rejected.

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