I Don't Receive Order Confirmation E-mail, Why?

Related FAQ

• Does Pink Fit the Same As Victoria's Secret?

  Yes! Whether you're shopping Victoria's Secret, PINK or Victoria Sport, our Size & Fit charts are the same. If, for example, you wear a 34B in our Victoria's Secret Bra collections, we recommend that you choose a 34B (or alpha Size S) in any of our PINK or Victoria Sport Br…

• When Will I Be Charged for My Backordered Item?

  If you paid by credit card, Angel Card or PayPal, Victoria's Secret will not charge you for the backordered item until Victoria's Secret ships it to you. If you paid using a Gift Card or eGift Card, Victoria's Secret will deduct the full order amount, including any backordered …

• Why Does Victoria's Secret Have Backordered Products?

  When a given color & size combination is sold out but more inventory is on the way, Victoria's Secret provides customers with the option to "backorder" the item and be charged once it ships.

• How Do I Know If an Item is Backordered Before I Place My Order?

  When choosing your color & size, backordered products will show an Estimate Ship Date just above the Add to Bag button on the Product Page. This information is also indicated in your Shopping Bag and in Checkout. Items marked as "Unavailable" are not able to be placed on ba…

• What Products Can Be Returned?

  ANY items(s) purchased online or by phone may be exchanged or returned in Victoria's Secret Stores located within the United States for FREE or by mail (including, gifts, lingerie, sales & clearance).EXCLUSIONS: Items where the sewn-in garment tag has been cut or removed. P…