I Got a Call From the Logistics Partner Asking Me to Collect My Order. What Should I Do?

Related FAQ

• Will I Be Charged a Shipping Fee?

  Tata CLiQ charges a nominal shipping fee on certain brands/products, and the fee amount will be highlighted at the time of making the payment. This shipping fee is non-refundable in case the product is returned. However, the shipping fee will be refunded in case the brand/selle…

• Do I Need a Tata CliQ Account to Be Able to Shop?

  Yes. You need an account to be able to shop on Tata CLiQ. However, as a member you can enjoy a truly personalized experience without the hassle of entering your details every time you shop from our site. Sign up is very easy, you can shop by simply entering your email ID and de…

• Can I Choose a Specific Date and Time for Delivery?

  Unfortunately, you can’t choose a specific date and time for delivery on Tata CLiQ right now. But soon, maybe.

• When I’m Returning a Product, Do I Have to Return the Free Gift That I Got With It As Well?

  Yes. Any freebies/gifts that you received will need to be returned along with the original product.

• I Was Asked to Pay an Excess Amount By the Logistics Company. What Should I Do?

  If you are being asked to pay more than the COD amount on your invoice, please don't accept the order. TataCliq will investigate the matter and either deliver your order again, or issue a full refund.