I Have a Payment Problem On My Order. What Should I Do?

Related FAQ

• Will I Be Charged Vat By Christophe Robin US?

  Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).  Christophe Robin recommends that you contact your local customs office for information as customs policies and practices vary widely from country to country.

• What Happens If I Am Not At Home to Accept My Product?

  Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.

• The Item I Ordered is Out Of Stock. Why is It On the Website Of Christophe Robin?

  All items ordered with Christophe Robin are subject to stock availability. Christophe Robin wants you to be able to order and receive the products you love with ease, so Christophe Robin will always aim to let you know if an item is out of stock. Now and again there can be…

• Why Can't I Add a New Payment Card for My Order?

  If you want to add new payment details then you will need to do this at the checkout stage.  Your new card details will be saved once your order has been placed. This means that next time around you can order your favorite Christophe Robin products with ease. You can …

• How Will I Know When My Order Has Been Dispatched By Christophe Robin?

  Christophe Robin will send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. Christophe Robin may ship items separately in the event of one or more of the items being delayed.