I Have Not Received Parts Of My Order. Why?

Items on your order are shipped "as ready". You may receive some parts of your order sooner than others as a result. If tracking information has not been assigned to the items on your order within the average lead time displayed, please contact Customer Care for further assistance.

Please note: Purchases made for back ordered items may be canceled by Rugs USA in the event an ETA has been changed to an unconfirmed date, or a date that exceeds 30 days from the original time of purchase.

Related FAQ

  • What are the Shipping Costs Of Rugs USA?

    At Rugs USA, shipping is always FREE to the contiguous United States. If you are shipping your package to Canada, please be advised there is a 35% shipping charge. Additionally, you will be responsible to pay any duties, brokerage and customs fees to UPS upon delivery.

  • Does Rugs USA Ship Internationally?

    Unfortunately, Rugs USA does not ship outside of the contiguous United States and Canada.

  • How Do I Care for My Area Rug?

    To care for your area rug: Vacuum regularly. Do not use a beater bar attachment. If you cannot remove the beater bar, raise it as high as possible and vacuum carefully. When vacuuming, use the lowest available setting to prevent fibers from being pulled out of the rug back…

  • Does Rugs USA Ship to Alaska Or Hawaii?

    Unfortunately, no. Rugs USA ships only to the 48 contiguous United States. This does not include Alaska, Hawaii, or any U.S. territories.

  • Can I Split Payment Between Multiple Credit Cards?

    Unfortunately, no. Only one method of payment is accepted per order.

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