I Have Received a Faulty Item from Christophe Robin. What Should I Do?

Related FAQ

• Will I Be Charged Vat By Christophe Robin US?

  Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).  Christophe Robin recommends that you contact your local customs office for information as customs policies and practices vary widely from country to country.

• How to Contact Christophe Robin US?

  Call Customer Service team on 1437 5369 269 Monday to Thursday: 6 am - 9 pm MDT Friday: 6am - 5pm MDT Sunday: CLOSED

• Why Can't I Add a New Payment Card for My Order?

  If you want to add new payment details then you will need to do this at the checkout stage.  Your new card details will be saved once your order has been placed. This means that next time around you can order your favorite Christophe Robin products with ease. You can …

• Will I Be Charged Customs and Import Charges By Christophe Robin?

  It is possible yes. Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods. As they don’t have control over these charges Christophe…

• How Will I Know When My Order Has Been Dispatched By Christophe Robin?

  Christophe Robin will send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. Christophe Robin may ship items separately in the event of one or more of the items being delayed.