Myprotein UK can look into this for you, please contact them to tell them more via the 'Still need help?' section.
It'd really speed things up if you could find the information below before contacting Myprotein UK, don't worry if you can't though, Myprotein UK can help once you get in touch.
Order Number
Product Name
Details of the fault
Images that support the fault, if applicable
As soon as Myprotein UK has looked into the fault they will send you an email with the outcome.