I Have Somehow Lost My Annual Pass. Can It Be Reissued?

In case your Annual Pass is lost, stolen or damaged, please contact LEGOLAND® Japan Customer Service or please inquire at a ticket booth on park. Please note that there is a ¥ 500 charge for reissuance of an Annual Pass. In case you lost your Annual Pass ticket, which you purchased from 7-Eleven before you could convert it to an Annual Pass chip card, LEGOLAND is unfortunately unable to issue an Annual Pass.

Related FAQ

  • Where Can I Purchase the Passes?

    Passes for LEGOLAND® Japan can be purchased on website or at any Seven-Eleven store in Japan.

  • I Want to Change Some Of the Information That I Have Registered. What Should I Do?

    LEGOLAND will regret that it is not possible to change information once it has been registered.  However, you may change the e-mail address, to which LEGOLAND® Japan will send you information, by contacting Customer Service.

  • What Types Of Admission Tickets are Available?

    There are 2 types of admission tickets at LEGOLAND® Japan: “Annual Pass” that offers year ‘round fun and “1 DAY PASS” for enjoying LEGOLAND® Japan on a specified date.  Annual Pass Period: April 1 2017 to March 31, 2018, regardless of the first day you visit the park.…

  • How Do I Get to LEGOLAND Japan?

    LEGOLAND Japan is located at Kinjofuto, Minato-ku, Nagoya.

  • How to Contact LEGOLAND® New York?

    For all inquiries about LEGOLAND New York please email LEGOLAND® New York at: LLNY.Experience@LEGOLAND.com  For all inquiries about joining the team please contact LEGOLAND® New York at: LLNY.Team@LEGOLAND.com  For all other inquiries please visit LEGOLAND® New York a…

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