I Just Received My Item, and It's Damaged! What Do I Do?

Related FAQ

• Why Can't I Place My Order?

  Please check and make sure that the billing information you are entering matches the billing information on file with your bank/credit card company. The billing name provided needs to match the name printed on your card. If there is a middle initial on your card, it will need t…

• Can I Cancel My Orders?

  Spencer's first priority is to ensure that your items ship in a timely manner. Once an order is placed and all of the billing and shipping information has been verified, the order is immediately transmitted to warehouse for processing. For this reason Spencer's is unable to can…

• If I Am Paying With Paypal, Can I Select a Different Shipping Address?

  Of course! You will have two opportunities to change your shipping address when placing the order. The first opportunity will be after you sign into you PayPal account as the first question PayPal ask is if the address provided is the address you want the order shipped to.If yo…

• Will I Be Notified When My Order is Shipped?

  Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which Spencer's advises be used to track your package and ensure proper delivery.

• Can I Change My Address?

  Spencer's strives to ship your order as quickly as possible. Once your order is sent to our warehouse, Spencer's is unable to change the address.