I Just Received My Items, and It's Damaged! What Do I Do?

Related FAQ

• When Will I Receive My Mask Order?

  Orders usually take 1-2 business days, Monday-Friday excluding holidays, to process before being shipped. Once the order has shipped, how quickly you receive it depends on the shipping method selected. Estimated delivery dates are provided at checkout. Please keep in mind they …

• Can I Cancel My Order At Spirit Halloween?

  The first priority is to ensure that your items ship in a timely manner. Once an order is placed and all of the billing and shipping information has been verified, the order is immediately transmitted to our warehouse for processing. For this reason  Spirit Halloween is un…

• How Do I Know My Order Was Placed At Spirit Halloween?

  You will be redirected to an order confirmation page and an order confirmation email will be sent to the email address submitted with the order. Spirit Halloween does ask that you please check your junk folder, as it is possible the email may end up there.

• Can I Change My Address At Spirit Halloween?

  Spirit Halloween strives to ship your order as quickly as possible. Once your order is sent to our warehouse, Spirit Halloween is unable to change the address.

• Will I Be Notified When My Order is Shipped At Spirit Halloween?

  Once your order has shipped, a tracking confirmation is will be sent to the email address submitted with the order. This email will contain your tracking number which Spirit Halloween advises be used to track your package and ensure proper delivery.