I Lost Or Deleted My eReceipt But Need to Make a Return. What Can I Do?

At this time, LOFT Outlet is unable to re-send eReceipts. Per our return policy, returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt that is deemed Final Sale on the date of return may not be returned or exchanged.

Related FAQ

  • Can I Exchange My Order Through Phones?

    If you find an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is call LOFT Outlet at 1-833-845-4439. LOFT Outlet will quickly make an exchange - charging your preferred credit card, but waiving standard ground shipping …

  • Can I Get an eReceipt for Any Transaction?

    eReceipts are available for purchase, return, and exchange transactions, except for those tendered by cash, check, or traveler's check. 

  • Which Payment Options Do LOFT Outlet Accept?

    LOFT Outlet offers you the convenience of numerous payment options, including the LOVELOFT or Ann Taylor Card, LOFT Outlet, LOFT, Ann Taylor, Ann Taylor Factory or Lou & Grey E-Gift Certificate or Gift Card or any one of the following major credit cards: American Express, M…

  • Can I Use My eReceipt for a Return Or Exchange?

    Yes. You can bring in a printed copy of your eReceipt, or pull it up on your smartphone or tablet.

  • What is the Billing Information Of LOFT Outlet?

    When selecting your credit card payment option, be sure to include the billing information that is associated with the credit card you are using to make your purchase. This will ensure your order is processed without delay.

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