I Love the Shirts That I Bought, But I Need to Make an Exchange. What’s the Policy for That, and How Do I Do It?

Related FAQ

• I Need Some Style Advice. Who Can I Talk To?

  You’ve come to the right website! Any one of Customer Help people have been trained by atelier houses in Paris for optimum color and pattern matching. Okay, maybe they weren’t, but feel free to email Twillory at help@twillory.com and they willl get you some snazzy shirts that m…

• How Long Will It Take to Get a Free Shirt After I Complete a Referral?

  The referral system uses an algorithm to check out the referral and make sure everything is legit. If all the info checks out, you should get your referral code within seven (7) days of making the referral!

• How Fast is Twillory's Shipping?

  East Coast / Midwest: 3-7 business daysWest Coast: 7-10 business daysInternational Orders: within 10 business daysOrders received by 1:30PM EST usually ship on the same day. If you require faster delivery, Twillory offers 2nd Day Air (please make sure order is in by 1:30PM EST)…

• I Purchased My Shirts More Than 30 Days Ago; Can I Send Them Back?

  Actually, yes! In this case, though, Twillory does has to charge a processing fee of CN¥‌145.00 per shirt for all late returns.

• Can I Get a Free Shirt to Try On?

  That would be pretty awesome! While Twillory isn’t able to send out a free shirt, they do have free returns and exchanges. You’ll get to try on some of the best shirts in the biz in the comfort of your own home, risk-free; and if you don’t like ‘em, you can just send ‘em back t…