I Need to Cancel My Order. What Should I Do?

Related FAQ

• Can I Have My Order Shipped to a Different Address Other Than My Billing Address?

  If your shipping address is not the same as your billing address, you can help speed up your order by calling your credit card company to register your shipping address. Otherwise, for your own protection, Sam Ash may need to delay your order while they confirm the validity of …

• Why Do I Have Two Confirmation Numbers for My Online Order?

  If you receive two confirmation numbers, you may have submitted two orders. You should call 1-800-472-6274 between 8AM and 11PM EST, and verify this with a customer service representative.

• Can Sam Ash Ship to My PO Box, APO or FPO Address?

  No, all Internet orders must be shipped to a physical address.

• Can I Add Or Delete Items Once I Have Placed an Order?

  If an item was added or needs to be removed from an order, please call 1-800-472-6274 between 9AM and 11PM EST. A representative will attempt to accommodate you, but bear in mind that orders are processed very rapidly and are not always able to be changed before shipping.

• Does Sam Ash Ship Internationally?

  Sam Ash does ship certain products to certain countries, but are bound by dealer agreements not to disclose them on the web. Call 1-800-472-6274 for more information.