I Received the Wrong Item, How Do I Get What I Ordered?

Related FAQ

• If I Am Paying With Paypal, Can I Select a Different Shipping Address?

  Of course! You will have two opportunities to change your shipping address when placing the order. The first opportunity will be after you sign into you PayPal account as the first question PayPal ask is if the address provided is the address you want the order shipped to.If yo…

• Why Can't I Place My Order?

  Please check and make sure that the billing information you are entering matches the billing information on file with your bank/credit card company. The billing name provided needs to match the name printed on your card. If there is a middle initial on your card, it will need t…

• Will I Be Notified When My Order is Shipped?

  Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which Spencer's advises be used to track your package and ensure proper delivery.

• I Just Received My Item, and It's Damaged! What Do I Do?

  If your item arrives defective or damaged in transit, please contact Spencer's to resolve the problem. Please have pictures ready to send Spencer's of the damaged items and damaged areas. Please be advised, all returns must be made within 30 days of receipt.

• Can I Change My Address?

  Spencer's strives to ship your order as quickly as possible. Once your order is sent to our warehouse, Spencer's is unable to change the address.