I Received the Wrong Order. What Should I Do?

Log in to your account to access the “Your Houzz” section of your profile (found in the upper right hand corner). Select "Your Orders" and submit a request by selecting the “Return or Replace” button on the order you would like to return. Please select “Wrong item delivered” as the reason.

Please include photos of the incorrect item received in the request. You will receive an email confirmation that your request has been submitted. Houzz or the seller will follow up in 1-2 business days with next steps on your replacement.

Related FAQ

  • What is the Status Of My Return Request?

    Please note that it may take 3 business days to receive a response from the seller or Houzz for your return request. As soon as your request has been updated you will receive an email notifying you of next steps.

  • What is the Houzz Trade Program?

    The Houzz Trade Program is an exclusive program for professionals in the Home Renovation and Design Industry.If you have a specific question, please send an email to tradesupport@houzz.com and a member of the dedicated Custom Support team will reply to your inquiry.

  • What is the Status Of My Refund Online?

    Once your refund has been issued you will receive an email confirmation. Please allow 3-5 business days from this date for the amount to reflect on your bank or credit card statement.If you have returned your order and have not received a refund confirmation please submit a req…

  • Where is My Order? I Didn't Receive It. is It Lost?

    You can check the status of any order by going here (you may be prompted to log into your Houzz account first). This will show you all the orders you have placed and their estimated delivery dates. Orders that have shipped will have the link to track your shipment.

  • My Item is Shipping Freight. How Do I Arrange Delivery?

    Your order will be marked as a Standard, Inside Your Door, Room of Choice, or White Glove. Once your order has arrived to your city’s local terminal, the carrier will give you a call at the phone number provided with your shipping address to set up a 4-8 hour delivery window at…

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