I Refused the Parcel, Why I Did Not Get the Refund?

Related FAQ

• Why I Cannot Demand DHGate Send Money Back to My Assigned Account?

  In order to ensure the security of refunds, DHGate must return the money to the same account which you used to pay for the order. If you'd like change the refund account, DHGate can only deposit the refund to your DHpay account. DHGate has no access to change to your assigned a…

• How Do I Change My Shipping Address?

  Shipping address for your order can only be changed prior to your seller shipping your package. After your package has been shipped, the shipping address cannot be changed.

• What Should I Do If My Credit Card Or Debit Card Doesn't Go Through?

  The decision to reject your credit card payment is typically made by your card issuing bank (not by DHgate). To protect your security and privacy, your bank cannot provide DHgate detailed reasons for why your payment was declined. Because of this, you will need to contact your …

• How Can I Get a Refund If My Card is Not Exist / Expired?

  If you paid with a credit card, the money will be refunded to your card. To secure the safety of your account, DHGate can't refund to other cards. 

• Why the Bank Charge Me Processing Fee?

  Even though DHgate Buyer Protection is free for all buyers, the following costs are not covered:  Currency conversion fees charged by your credit card issuer. Credit card transaction fees. Floating exchange rates. Please contact your issuing bank for further informati…