I Refused the Parcel, Why I Did Not Get the Refund?

If you do not want the goods on your own reason, you need to pay the returning shipping cost and sending postage, and when seller received the goods DHGate will refund you.

Related FAQ

  • Why I Cannot Refund Payment to My DHpay Account?

    If you'd like to deposit the refund to your DHpay account, you need to fill a document named Letter of Commitment which is needed by our financial department.

  • Why the Bank Charge Me Processing Fee?

    Even though DHgate Buyer Protection is free for all buyers, the following costs are not covered:  Currency conversion fees charged by your credit card issuer. Credit card transaction fees. Floating exchange rates. Please contact your issuing bank for further informati…

  • How Can I Get a Refund If My Card is Not Exist / Expired?

    If you paid with a credit card, the money will be refunded to your card. To secure the safety of your account, DHGate can't refund to other cards. 

  • How Soon Will I Receive My Items After My Order Placed?

    There are two key factors that will decide when you will receive your items. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product cat…

  • How Do I Change My Shipping Address?

    Shipping address for your order can only be changed prior to your seller shipping your package. After your package has been shipped, the shipping address cannot be changed.

Hot Promotions From DHGate

  1. Sale50% Off

    Up to 50% Off New Arrival Clothing & Accessories

  2. Sale

    Save Big on Your First Order. Claim Your $66 Coupon Pack Now!

  3. SaleFree Shipping

    All items Under $9.9! Free Shipping to USA

  4. Sale60% Off

    Huge Clearance Sale! UP to 60% OFF!

  5. CouponStart at $560.00

    $28 Off Orders Over $560

  6. Coupon

    $30 OFF $1500+ Products

Recent Added Stores

Harvey Nichols & Co Ltd Promo Codes Simply Wholesale Promo Codes The Hut Promo Codes Alibaba Promo Codes Rakuten Promo Codes MassGenie Promo Codes Bloomingdale's Promo Codes Alphabet Deal Promo Codes Dollardays US Promo Codes

Return to Dacoz.com Get Latest DHGate Promo Codes

Featured Stores Picked by Dacoz

View More Stores