I Refused the Parcel, Why I Did Not Get the Refund?

Related FAQ

• Why I Cannot Refund Payment to My DHpay Account?

  If you'd like to deposit the refund to your DHpay account, you need to fill a document named Letter of Commitment which is needed by our financial department.

• How Do I Change My Shipping Address?

  Shipping address for your order can only be changed prior to your seller shipping your package. After your package has been shipped, the shipping address cannot be changed.

• Why I Get Money Not Much As Representative Promised?

  If you used coupon when placing the order, the refund will be coupon first, and then will refund the rest to your account. The coupon can be used again if they were in the valid period. The charging fee is different from different bank, please check whether your bank will charg…

• How Soon Will I Receive My Items After My Order Placed?

  There are two key factors that will decide when you will receive your items. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product cat…

• Why I Cannot Demand DHGate Send Money Back to My Assigned Account?

  In order to ensure the security of refunds, DHGate must return the money to the same account which you used to pay for the order. If you'd like change the refund account, DHGate can only deposit the refund to your DHpay account. DHGate has no access to change to your assigned a…