I Returned My Purchase, How Will I Know You Received It?

Once your return has been received in warehouse, you will receive (2) automated emails, one confirming receipt of your package and one confirming your credit. SmartHome suggests waiting 5 business days before you contact SmartHome about a return. Credits can take up to (2) credit card billing cycles to appear on your statement.

Related FAQ

  • When Will I Receive Credit for My Return?

    Any outstanding credit for a return will be processed within 5 days of receipt at Smarthome’s warehouse. You will receive an email through our RMA system once the item(s) have been received. Credit card refunds can take up to two (2) credit card billing cycles to appear on your…

  • How Do I Use My Credit On File on SmartHome.com?

    Any credits on file will be automatically applied to your next order (you will not see the credit when you place your order).

  • What are Your Hours and Contact Information?

    The quickest way to get help is to visit our 24/7 Online Help Desk. Phone help is available Mon-Fri 6:00am-5:30pm and Sat 6:00am-2:30pm (all hours PT) at 1.800.762.7846

  • What is Smarthome.com Offers a 30-day Return Policy On Most Products?

    Returns in new condition with original packaging and accessories will receive a refund.Returns must include the receipt or invoice as proof of purchase, as well as a copy of the RMA (Return Merchandise Authorization) issued by Smarthome.Returns must be postmarked within 30 days…

  • What is the Free Ground Shipping Of Smarthome?

    Smarthome offers free shipping on orders over $199 in the contiguous 48 states (excluding Alaska and Hawaii). Dealer accounts and P.O Box addresses do not qualify for the free shipping offer. Heavyweight shipping charges may apply to heavy or bulky items. To determine your ship…

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