I Saw My Order Status is "on Hold," What Does That Mean and What Should I Do?

Related FAQ

• Is Sneakerhead's Shoes Authentic?

  Yes. All of Sneakerhead's items are 100% authentic and come with their original box. Sneakerhead.com does not sell fakes, variants, or b-grades.

• Does Sneakerhead Have Any Stores Or Locations?

  No. Sneakerhead.com is strictly an Internet retailer and Sneakerhead does not have any retail outlets or locations.

• How Do I Know That You're Legit and the Shoes are Authentic?

  Sneakerhead.com is a member of our local Los Angeles chapter of the Better Business Bureau. Sneakerhead has been rated an A+ rating by the Better Business Bureau and Sneakerhead participates in their BBB Online Reliability program, which means that Sneakerhead has not only agre…

• My Order is Issued, But There is No Departure Number. Where is It?

  If your order in the status is "issued" - this means that the order is sent to the post office or to the courier service. The departure number will be a little later. Courier services provide numbers on the day of booking. The Post of Russia provides the number of items within …

• My Size Disappeared From the Site After the Order, How to Be?

  If you made an order, and the goods disappeared from the site - it means that the goods "went" to your order.