I Used a Discount Code On a Previous Order and Now It Won't Work. What Should I Do?

Related FAQ

• What is Holiday Return Policy?

  Ivory Ella does offer an extended return policy for the holidays. All orders placed on or after Nov. 1st can be returned for up to 45 days after Christmas.

• Can Ivory Ella Make a Donation to My Event?

  Ivory Ella loves being able to support causes that their customers are passionate about. Please feel free to send an email to giving@ivoryella.com about your cause/event and someone will get back to you as soon as possible.

• Can I Return / Exchange My International Order?

  Unfortunately, return portal is unable to accommodate returns for international orders. This is something Ivory Ella hopes they can offer in the future, but at this time cannot send prepaid shipping labels internationally. If you would like to return your order for a refund o…

• I Didn't Get 15% Off My Order for Referring a Friend. Why?

  Before you are sent a 15% off code for referring a friend, your friend must place an order using the 10% off coupon code you sent them. Once they do that, a discount code will be sent to you via email to use on a future order.

• Are the Packages That Ivory Ella Use Branded, Or Do They Have a Logo On the Exterior?

  Yes, mailers are branded and it will be apparent that the package has come from Ivory Ella. Please keep this in mind and observe tracking information when ordering gifts.