I Used Paypal for My Online Order. How Will I Be Refunded?

Please return any items to the REI Returns Department for a refund to your PayPal account. You may also return items to REI retail stores and they will refund you with alternate tender.

Related FAQ

  • Does REI Ship to General Delivery Addresses?

    Yes, REI does ship to General Delivery addresses. Here’s how to make sure you get your order when and where you need it:  When entering your shipping address, enter GENERAL DELIVERY on Address line 1. Then on Address Line 2/Company Name, enter any pertinent info like …

  • What Does It Mean If an Item is On Backorder?

    If an item is not currently available, but REI think they will eventually get more inventory, you have the option to put that item on backorder. If the item becomes available REI will ship it to you. Of course, REI will not charge your credit card until the item ships. 

  • Does REI Offer Free Shipping?

    There are two ways to get free shipping for your REI purchase. You can have your order shipped to your local store for in-store pickup, or you can get free U.S. Standard shipping on qualifying orders.

  • How are Refunds Issued?

    REI will make every effort to refund the original form of payment for in-store, online and phone purchases.

  • Can I Return an Item I Bought Online to an REI Store?

    Yes. You can return or exchange your item any of retail locations, regardless of whether you made your purchase online, by mail or in an REI store.

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