I Used to Have an Account With You Guys. Can I Re-use It?

That depends. If your account was deactivated due to dormancy and you still have access to the old email address, Silk'n can probably reactivate it. Exceptions to this would be if your account was deactivated due to compliance issues, in which case Silk'n cannot reactivate.

If you do not have access to the old email address account, you will need to open a new account with a new email address.

Related FAQ

  • My Tracking Number Says the Package Was Delivered, But I Never Received It. What Should I Do?

    Please check with your neighbors, roommates, community mailbox, concierge, etc. to ensure they have not accidentally received your order. If you are still unable to locate the delivery, please call Silk'n to begin an investigation with the carrier. If you are still unable …

  • What's the Shipping Policy?

    Purchases ship to Canada and USA addresses only.Please Note: Due to the recent natural disasters impacting parts of the United States some shipping carriers are not delivering to the affected areas and shipping may be delayed. Please contact Silk'n customer care team …

  • I Live Outside Of North America, Can I Still Order From This Website?

    No, silkn.com is intended for use by North American customers, and will only ship within the USA and Canada. Please visit silkn.com/pages/retail-partners for a list of Silk’n retailers around the world.

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