I’ve Been Told That My Payment Has Been Declined - Why?

If your credit/debit card is rejected by online payment processing systems, please double-check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same credit/debit card or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider.

Remember: Your name and billing address details must match the card-holder address details held by your card issuer.

If, for any reason, there is a problem with collecting payment from your credit/debit card after The Fragrance Shop has confirmed receipt of your order, The Fragrance Shop will not be obliged to dispatch your order.