I’ve Placed an Order, But It Says "on Hold" When I Check Its Status. What’s Wrong?

Your order was found to be incomplete because a Backplate was checkout in the order but no previous purchase record of Metaluxe / Bezel Bold could be found from your account.

Your shipping address has no street number or suite number, or potentially incomplete.

The photo(s) used in your design had been removed from your social network and we need your help in supplementing them.

You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.

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