I Want to Return Or Exchange My Purchase! What Should I Do?

Related FAQ

• What Shipping Options are Available?

  FedEx Ground, FedEx Express Saver and FedEx Next Day. NOTE: Express Saver and Next Day may not be available for some zip codes.

• Will I have to sign for my package?

  If you have chosen an express delivery method, you will have to sign for your package.

• How Can I Place an Order for Items That are Out Of Stock/ Currently Unavailable?

  At the moment, Parker does not track the stock level for all of our items online. Parker aims to replenish their stock every week. Please check back next week when they hope to have your item back in stock.

• How Long is the Warranty Valid?

  If your pen was purchased with a lifetime warranty, the lifetime warranty will be honored. In 2007 Parker introduced a limited warranty period of 2 years with the option of a free 2 year extension. All repairs covered under the warranty require proof of the terms of the warrant…

• I Just Placed My Order Online, When Will I Get It?

  The lead time for processing an online order is one day. It then takes an additional 5-7 business days from shipment (7-10 days for Alaska and Hawaii) for standard ground delivery; 3 business days for Express Saver and the next business day for Next Day service.