All returns must be pre-approved and assigned a return authorization number (RMA number). Please request for your RMA number by signing into your online account.
Once you have submitted your return form online, please allow 48 business hours for us to confirm the RMA number to you via email. Once you have received RMA number, please make sure to only pack the items you had listed on your return application and then write or print the RMA NUMBER CLEARLY ON THE OUTSIDE of the shipping box. All packages without a RMA number will be refused back to sender.
Please also do not use a shoe box as a shipping box. Please only use regular mailing boxes or padded envelopes.
Any shipping carrier will be accepted (ie: USPS, UPS, etc). We suggest for you to have a tracking number for your return package in case if anything shall happen to the package. AMI will not be responsible for any lost or damaged packages.