Icing Support Center

Find Icing helps, faqs and knowledge base quickly

Can I Update Or Cancel My Order Once It is Submitted?

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Once your order is submitted, Icing begins processing it immediately so Icing can get it to you fast! During this time Icing usually cannot add or remove items, or otherwise modify or cancel your order. You may contact Customer Support Team immediately to try to cancel your order and place a new one by calling 1-800-898-7518. If your order has not yet been processed, a customer service representative will be able to cancel your order. If the order has already been processed and you would still like to cancel your purchase, please follow the return instructions after receiving your package. Please see Icing's Return Policy for additional information.

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How Can I Save With Buy One Get One 50% Off At Icing.com?

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You simply add any two qualifying items to your cart and the lower priced item is 50% off!

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How Can I Save With Buy One Get One Free At Icing.com?

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You simply add any two qualifying items to your cart and the lower priced item is free!

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How Do I Check My Order Status Or Track a Shipment?

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If you have set up a Icing.com profile, you can sign in and go to My Account to check the status of your order by clicking on "Order History" from the navigation. Once you've found your order, click on the order number to view the details. If the order has shipped, click on the tracking number to track the status of your package. For standard shipping, you can expect to receive your package in approximately five to seven business days from the date the package shipped.

If you have not created an account on Icing.com (i.e., you are not a registered user), you may call 1-800-898-7518 to inquire about the status of your order with Customer Support Team.

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How Will I Know That My Order Was Accepted?

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After you place an order, you will see a confirmation screen in your browser. Concurrently, Icing will send you an email to confirm that your order has been placed. For further questions, customers can call Icing at 1-800-898-7518, or email [email protected]

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What is the Accepted Payment Methods Of Icing?

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Icing.com accepts Visa, MasterCard, American Express, and Discover, as well as PayPal and Icing Gift Cards for merchandise purchases. We do not accept American Express Prepaid Debit Cards.

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Also, you can visit Icing Official Website to get more helps, faqs and knowledge base.

About Icing

Icing® is a fashion destination for young women in the 18-35 year age group.  The  Icing® customer is independent, fashion-conscious and vibrant. We believe that expansion of our Icing® brand both in existing and new markets over time presents a significant opportunity to leverage our core merchandising, sourcing and marketing expertise to cater to a wider demographic.

Furthermore, the differentiation of our Claire’s® and Icing® brands allow us to operate multiple locations within a single mall or in close proximity. As of January 31, 2016, we operated 358 Icing® stores across the United States, Canada, and Puerto Rico and 7 franchised stores overseas.