If an Item is Not Available, Can I Backorder It?

Due to the seasonality of many of our products, it is often difficult to determine if we are able to obtain additional inventory of certain items. Therefore, we do not offer a backorder option at this time.

Related FAQ

  • Why Can Certain Items Only Be Shipped Via Ground?

    Certain items in your order may be considered hazardous material (HAZMAT). Aerosol products, some alcohol-based products, including fragrances and air fresheners, and contents under pressure are required by the U.S. Department of Transportation to be shipped by ground-only tran…

  • Does Navyexchange.com Offer International Shipping?

    Due to customs and taxation laws and product restrictions and regulations, Navy Exchange currently offers shipping to FPO, APO and DPO addresses.Select OCONUS locations are now participating in the Ship to Store program with 7-10 day delivery. Check the drop down menu under the…

  • How Do I Sign Up to Receive Navy Exchange Mailings?

    You may sign up online. Simply register at www.myNavyExchange.com and select to receive flyers and emails in the My Profile section under My Account.

  • How do I contact Navy Exchange's Customer Service?

    Navy Exchange's premier customer service center is open 24 hours a day 364 days a year (closed on Christmas Day) to answer questions, assist with placing an order or resolve any issues you may have encountered. For callers in the United States, please call (877) 810-9030. For c…

  • Can I Buy Merchandise to Sell to Someone Who is Not an Authorized Patron?

    No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exc…

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