If I Change My Mind On My Order But It is Already Shipped, Can I Refuse the Package?

No. Please accept the package and email EastEssence at returns@eastessence.com to obtain a RMA number to return the package. You have 24 hours after the standard order is placed to cancel/change it. Express orders cannot be cancelled once processed. Please call us at 510.943.4040 if you are past this deadline and EastEssence will do our best to assist you. While EastEssence will try our best to redirect the package back if it is shipped, you will be responsible for return shipping.

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