If I Have Questions Regarding Ordering a Phone Online Or Phone Features, Who Should I Contact?

Please contact H2Ophonestore.com customer care toll free at (407) 856-2696.

Related FAQ

  • How Do I Track My Package Once It Has Shipped?

    You will recieve an email with your tracking # once your order is shipped. If you selected UPS, you may track it at www.ups.com. If you selected USPS, you may track it at www.usps.com. Please allow up to 24 hours for your tracking # to be found in the system as once it is assig…

  • What is a SIM Card?

    A SIM card is included with each consumer phone purchase. A SIM (Subscriber Identity Module) is an integrated circuit which securely stores the service-subscriber key (IMSI) to identify a subscriber on mobile telephone device. The SIM is a removable card which can be transferre…

  • What Payment Types Does H2O Wireless Take?

    Upon checkout you may pay with a credit/debit card. Cards accepted are Visa, Mastercard, Discover and AMEX. You may also pay by credit card or e-check via Paypal. You may select your payment method on the checkout page.

  • What Type Of Phones Would Be Compatible With Your Service If I Want to Use an Existing Phone?

    Any unlocked GSM phone including those from AT&T or T-Mobile would work. Phones from Sprint, Virgin Mobile, Verizon, MetroPCS or Boost Mobile are NOT compatible.

  • Once I Place My Order Online, How Soon Will My Order Ship?

    Please allow up to 24-72 hours (Excluding weekends and holidays) to receive your tracking information. H2O Wireless ships via UPS and USPS.

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