If I'm Not Satisfied With the Delivered Flowers, What Should I Do?

If you are not satisfied with the quality of delivered flowers, please notify Cyber Florist as soon as possible, describing the issue in detail. Due to the perishable nature of goods delivered Cyber Florist is not able to accept claims sent in more than 48 hours after delivery takes place.

Please note: the receipt signed by the recipient includes the following statement: 'No claims on the quality of items delivered’, as well as a detailed description of delivered items. The recipient should make necessary notes in the receipt in case the flower quality is unsatisfactory.

Cyber Florist respects their customers and do our best to satisfy them. But Cyber Florist will ask their customers to realize that any claim must be understandable and reasonable.

Cyber Florist's main goal is customers’ 100% satisfaction; so if there is a valid complaint, Cyber Florist will either re-deliver the order with an apology, or issue a refund.