If I Need to Return a Book, What Can I Do?

Related FAQ

• Why is There a Charge On My Card If My Order Has Not Shipped?

  When you place an order, The University Book Store will place an authorization hold on your credit card. This hold secures the funds and is not charged until your order ships. If your order is canceled for any reason, the hold will clear on your card within 72 hours. If yo…

• Does The University Book Store Rent Textbooks?

  Yes both new and used.

• How Do I Cancel Some Or All Of the Books On My Order?

  You cannot cancel the order online. You must contact the textbook department at (608) 257-3784 ext.5905.

• What If There is a Problem With My Order?

  If you receive an incorrect, damaged, or defective item or the wrong order, please contact the Online Sales Department. Either email The University Book Store at [email protected] or call The University Book Store at 800-993-2665, extension 5997. They will work with y…

• Can I Use My Wiscard to Pay Online?

  No. Unfortunately, The University Book Store is not able to accept Wiscard online at this time. However, you may use Wiscard as a form of payment in the store.