If I Need to Return a Book, What Can I Do?

Related FAQ

• How Do I Cancel Some Or All Of the Books On My Order?

  You cannot cancel the order online. You must contact the textbook department at (608) 257-3784 ext.5905.

• How Long Does It Take to Process an Order?

  Order processing time is 5-7 business days (Monday thru Friday) for ground shipping and store pick up or 1-2 business days for expedited orders. Your order will be shipped via UPS®, FedEx®, or USPS® which will take 1-3 business days (dependent on location and shipping method ch…

• Why Do I Have to Enter My Credit Card Information If I Am Using a Gift Card That Covers the Cost Of the Order?

  A credit card is required for all orders. When an order is placed on the system no payments are collected until The University Book Store actually ship the order. The system does check with your credit/debit card provider to make sure that there are sufficient funds available t…

• What are My Shipping Options At the University Book Store?

  For standard ground shipping  The University Book Store uses either USPS® or UPS®. For expedited shipping  The University Book Store uses USPS® Priority Mail Express, FedEx® 2nd Day* and FedEx® Overnight* (These are only available in the contiguous 48 states). Standar…

• Can I Use My Wiscard to Pay Online?

  No. Unfortunately, The University Book Store is not able to accept Wiscard online at this time. However, you may use Wiscard as a form of payment in the store.