If I Need to Return a Book, What Can I Do?

Related FAQ

• What If There is a Problem With My Order?

  If you receive an incorrect, damaged, or defective item or the wrong order, please contact the Online Sales Department. Either email The University Book Store at [email protected] or call The University Book Store at 800-993-2665, extension 5997. They will work with y…

• How Long Does It Take to Process an Order?

  Order processing time is 5-7 business days (Monday thru Friday) for ground shipping and store pick up or 1-2 business days for expedited orders. Your order will be shipped via UPS®, FedEx®, or USPS® which will take 1-3 business days (dependent on location and shipping method ch…

• Can I Use My Wiscard to Pay Online?

  No. Unfortunately, The University Book Store is not able to accept Wiscard online at this time. However, you may use Wiscard as a form of payment in the store.

• I Am Studying Abroad. Can I Have My Books Shipped to Me Overseas?

  No. Unfortunately, The University Book Store is not able to ship books ordered online overseas. Please call the textbook department if you are interested in shipping overseas.

• What If I Am Shipping My Order to a Military Address?

  The proper format to enter a military address in the shipment information is: Address Line 1: Enter the Unit number and the Box number on this line. City: Enter either APO, FPO or DPO on this line. State: Enter either AA, AE or AP on this line. Zip Code: The five-digit zip…