If I Need to Return a Book, What Can I Do?

Related FAQ

• Why Do I Have to Enter My Credit Card Information If I Am Using a Gift Card That Covers the Cost Of the Order?

  A credit card is required for all orders. When an order is placed on the system no payments are collected until The University Book Store actually ship the order. The system does check with your credit/debit card provider to make sure that there are sufficient funds available t…

• How Long Does It Take to Process an Order?

  Order processing time is 5-7 business days (Monday thru Friday) for ground shipping and store pick up or 1-2 business days for expedited orders. Your order will be shipped via UPS®, FedEx®, or USPS® which will take 1-3 business days (dependent on location and shipping method ch…

• I Looked At My Credit Card Account Online, and It Looks Like I Was Charged Twice for the Same Order. Why is This?

  You cannot be charged twice for the same order on the website. What you are seeing is the "approval", which will usually disappear within 24 hours, and is not actually a charge.

• What If I Am Shipping Outside the United States?

  Place your order and choose "International – Price to be quoted later" as your shipping option. The University Book Store will assemble and weigh your order. The University Book Store will then calculate the costs of the various shipping options available to you. The University…

• Why is There a Charge On My Card If My Order Has Not Shipped?

  When you place an order, The University Book Store will place an authorization hold on your credit card. This hold secures the funds and is not charged until your order ships. If your order is canceled for any reason, the hold will clear on your card within 72 hours. If yo…