If I Order a Wrong Size, What Can I Do?

Related FAQ

• How Do I Check On the Status Of My Order?

  You may view the status of your order by logging into your SammyDress account and clicking on My Orders to check on that status of your order.

• What Should I Do If an Item is Missing From My Order of Sammy Dress?

  First, please carefully check and review your order list to make sure whether the order was sent using only one package instead of a split delivery with more than one package. If items are sent separately, please be patient and wait for the rest of the split delivery to arrive.…

• Do I Have to Pay the Custom Tax?

  Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and values. Customs offices in other countries may not adopt this practice for certain items. You are responsible for finding out the situation in…

• An Item Added to My Shopping Bag Was Suddenly Sold Out At Checkout. How is This Possible?

  The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout. An item added to your shopping bag is saved for 7 days, but availabilit…

• What Does One Size Mean of Sammy Dress?

  It means that there is only one size available for the item, generally a medium size to fit the majority of customers. However, please note that a Medium in China is approximately a Small in Europe/USA.