If I Receive Damaged / Incorrect Items. What Should I Do ?

If you receive an item that is defective, damaged or incorrect, you must notify Les Nereides via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. Les Nereides will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

Related FAQ

  • Can I Make Telephone Orders?

    Yes. Call anytime Monday thru Friday, 9am-5pm (EST) at 240-479-2863.

  • How to Place an Les Nereides Order?

    Placing an order with us is easy. Simply follow these steps:  Add an item to your shopping bag by clicking "add item" on the item's product detail page. When you have finished shopping, click the "cart" button at the top of the page. You will be shown your basket for …

  • What is the Return Policy Of Les Nereides?

    If you are not satisfied with your online purchase, please follow guidelines for returns: Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).  All returns must be postmarked within 14 days of receipt. Returns …

  • Does Les Nereides Charge for Sales Tax?

    Sales tax will be charged when applicable.

  • How Do I Know My Information is Secure?

    Les Nereides has appropriate security measures in place to protect against the loss, misuse or alteration of information that they have collected from you at site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock ico…

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