If My Item is Missing, How to Solve This Problem?

Related FAQ

• Does Beauty Bay How to Deal With the Missing Item?

  If there is an item missing from your order, please report this to our customer services department by completing the Contact Form below and Beauty Bay will investigate the issue further for you.If an item is missing, please check the parcel it has arrived in for any damage or …

• Which Payment Methods are Accepted?

  Beauty Bay will accept payment by the following credit and debit cards:Visa, Visa Debit, Delta, MasterCard, Maestro, Switch, American Express, Visa Electron and Apple Pay.All charges will be made in Pounds Sterling and this will be displayed clearly at the checkout before payme…

• Where's My Order? I Didn't Receive It.

  There are different ways to track your parcel depending on the Delivery service you have requested.You will have received a tracking link in the dispatch email that you have received, this will direct you to the tracking available via the delivery couriers website.Alternatively…

• Will the Weather Affect My Delivery?

  Beauty Bay is aware of widespread snow across the UK & Europe which may have an impact on your delivery.  Beauty Bay is working closely with the couriers to get your order to you as soon as possible. Please keep an eye on your tracking information for updates (if you h…

• I'd Like to Cancel My Order, What the Detail Process Is?

  There is a very limited amount of time after an order has been placed, when Beauty Bay may be able to cancel your order, but this is not guaranteed.If your order has been picked and packed in Beauty Bay's warehouse, or if you have received a 'Your order has been despatched' ema…